Operations Coordinator Role
Our e-commerce business is growing quickly. You’ll have the opportunity to get in early in a high-growth and dynamic company. We’re looking for an all-around rock star, able to wear multiple hats during this growth phase and shift between multiple sectors of the business based on current company needs. This is a hybrid operations and CX role integrating you into all aspects of the business by managing our shipping operations and assisting with customer service. The ideal candidate for this role will have past fine jewelry experience and a passion for learning all aspects of the jewelry industry.
What you'll do at Berlinger:
Managing all in and outbound shipments of jewelry, including emailing customers to schedule deliveries, printing shipping labels using Parcel Pro, FedEx, Global-E, printing packing lists, fulfilling/maintaining orders on Shopify to date, scheduling pick-ups with FedEx and DHL, and receiving/processing repairs/returns and all other packages.
Assist with office management, including placing orders for express shipping boxes and labels with FedEx, and DHL, placing office/shipping supplies (padded envelopes, letter envelopes, printer ink, printer paper, cleaning supplies, etc), and scheduling/supporting recurring water deliveries
Customer Service: Assist any inbound phone or email inquiries to our primary email channel for assistance with repairs, resizing, exchange, or manufacturing defects.
Coordinate with the production team to ensure timely repair/resize/replacement of jewelry for any repairs.
Product Knowledge & Jewelry Education: Stay up-to-date with the latest trends in fine jewelry and possess a thorough understanding of the features and benefits of our products. You’ll be able to provide our customers with a thorough education about jewelry, metals, diamonds and gemstones, and the process of purchasing an engagement ring.
Requirements:
Previous sales or operations experience in jewelry (required). This is extremely important; we will only consider candidates with prior jewelry or Shopify e-commerce experience.
Excellent communication and organizational skills via. Phone, email, and in-person with clients.
Strong sense of initiative, self-motivation, and goal-oriented.
Great attention to detail and highly organized.
Collaboration is a core pillar of our company – you will be working collaboratively with every team!
Must be located, or able to relocate to Los Angeles and work in person M-F. This is not a remote role.
Passion and love for jewelry and the jewelry industry is a MUST.
Benefits
-medical stipend
-401k matching
-competitive compensation
-huge opportunity for growth with a quickly scaling company
The ideal candidate will be able to work a full-time schedule of Monday - Friday 10am-5pm. This role is in-person at our Los Angeles showroom location.
This position is $35/hour for 2 months, with the option to turn into full-time salaried work after the trial period.